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Palate

Guest Terms of Use

Last updated September 16, 2026

1. About These Terms

These Terms of Use (“Terms”) apply when you order food, make a reservation, or join a loyalty program through a restaurant’s Palate-powered website (the “Guest Site”).

The Guest Site is provided by FastSail Technologies LLC, a Michigan limited liability company doing business as Palate (“Palate,” “we,” “us”), on behalf of the restaurant you are ordering from or reserving with (the “Restaurant”).

Your order or reservation is with the Restaurant, not with Palate. Palate provides the technology that powers the experience.

By using the Guest Site, you agree to these Terms and to our Privacy Policy.

2. Orders and Reservations

  • When you place an order or make a reservation, you enter into a transaction with the Restaurant.
  • The Restaurant is responsible for fulfilling orders, honoring reservations, food preparation and safety, allergen and nutrition information, menu and price accuracy, and customer service about your order.
  • Palate is not responsible for the food, the service, or the Restaurant’s conduct.
  • A Restaurant may decline or cancel an order or reservation — for example if an item is unavailable, the kitchen is at capacity, or it is closing. If you have already paid and your order is cancelled, you are entitled to a refund of the amount you paid for it.
  • Cancellation, no-show, and deposit rules for reservations are set by the Restaurant and shown to you before you confirm.

3. Allergens and Dietary Information

Allergen, ingredient, and nutrition information on the Guest Site is supplied by the Restaurant. Palate displays it but does not verify it and cannot guarantee that a dish is free of any allergen — kitchens handle many ingredients in shared spaces.

If you have a food allergy or a medical dietary requirement, tell the Restaurant directly before you order. Do not rely on the Guest Site alone.

4. Accounts

  • You may check out as a guest. When you give us your details, we may create an account so you can see your order history and reservations more easily. You can set a password at any time, or keep using secure email sign-in links.
  • You are responsible for the accuracy of the information you provide and for keeping access to your email and phone secure.
  • You may ask us to delete your account at any time — see Section 8.

5. Prices, Payments, and Refunds

  • Prices, taxes, and any service or delivery charges are set by the Restaurant and shown before you confirm. Tips are optional and go to the Restaurant’s staff under the Restaurant’s own policy.
  • Payments are processed securely by Stripe. Palate does not store your full card number.
  • Refunds and disputes about a transaction are handled by the Restaurant, subject to applicable law and Stripe’s processes. Contact the Restaurant first. If you cannot reach them, write to hello@palate.pro and we will help you get in touch.
  • If you believe a charge is wrong, you keep every right you have under law and under your card issuer’s chargeback rules. Nothing here limits them.

6. Text Messages

If you give your mobile number and opt in, you may receive text messages about your order or reservation, and — only with a separate marketing opt-in — promotions from the Restaurant. Reply STOP to any message to stop, or HELP for help. Message frequency varies and message and data rates may apply. Full details are in the SMS / Messaging Terms.

7. Acceptable Use

Please do not misuse the Guest Site — including by attempting to disrupt it, placing fraudulent orders, using someone else’s payment method, or breaking any law.

8. Privacy

Your use is subject to our Privacy Policy.

For the data the Restaurant controls — such as your order history with that Restaurant — the Restaurant decides how it is used and its own privacy practices also apply. If you want your data corrected or deleted, you can contact the Restaurant directly, or email hello@palate.pro and we will pass your request to the Restaurant and help it respond.

9. Disclaimers and Liability

The Guest Site is provided “as is.” We do not promise it will always be available or error-free.

To the fullest extent permitted by law, Palate is not liable for the Restaurant’s acts or omissions, or for indirect or consequential losses arising from your use of the Guest Site.

This Section does not limit anything that cannot be limited by law. In particular, nothing here excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any right you have under consumer protection law. Some states do not allow certain exclusions, in which case they do not apply to you.

10. Disputes

If something goes wrong, please email hello@palate.pro first — most things are resolved quickly.

These Terms are governed by the laws of the State of Michigan, without limiting any right you have to bring a claim in your own state of residence or under the consumer protection law that applies to you. These Terms contain no arbitration clause and no class action waiver. You keep your right to go to court, including small claims court.

11. Changes

We may update these Terms. We will post the updated version with a new effective date. Changes do not apply retroactively to an order or reservation you have already placed.

12. Contact

Questions about your order: contact the Restaurant directly.

Questions about the Guest Site itself: hello@palate.pro

FastSail Technologies LLC (d/b/a Palate)
442 W Delhi Rd
Ann Arbor, MI 48103
United States