1. Program Description
Palate — operated by FastSail Technologies LLC d/b/a Palate — runs an SMS text message program that lets restaurants communicate with their guests. When you give your mobile number to Palate, you may receive text messages about your account and your activity with a restaurant that uses Palate.
2. Types of Messages You May Receive
- Account and verification: one-time verification codes when you sign in or create an account.
- Order and reservation updates: confirmations, “ready for pickup” alerts, reservation reminders, and waitlist notifications for orders and bookings you make.
- Promotions: offers and news from a restaurant — sent only if you separately opt in to marketing messages.
3. How to Opt In
You opt in by entering your own mobile phone number in a form on the Palate website or app — during account sign-up, at checkout, or when booking a reservation — and continuing. At sign-up, the form discloses that by providing your number you agree to receive account and service text messages from Palate.
Promotional messages require a separate marketing opt-in, which you can give or withdraw at any time. No box is pre-checked.
We never purchase phone numbers and never send messages without consent.
4. Message Frequency
Message frequency varies and depends on your activity — for example, each time you sign in, place an order, or make a reservation.
5. Cost
Message and data rates may apply. Palate does not charge for text messages, but your mobile carrier’s standard messaging and data rates may apply.
6. Opting Out and Getting Help
You can cancel at any time by replying STOP to any message. After you send STOP, we will send one final confirmation and will not send further messages unless you opt in again.
For help, reply HELP to any message, or contact us at hello@palate.pro.
7. Privacy
We respect your privacy. Your mobile information — including your phone number — will not be shared with, sold, or rented to third parties or affiliates for their own marketing or promotional purposes.
We use your number only to deliver the messages described above. See our Privacy Policy for full details.
8. Quiet Hours
We do not send marketing messages outside reasonable hours. Transactional messages you have asked for — such as a verification code or an alert that your order is ready — are sent when the event happens, because that is the point of them.
9. Carriers and Delivery
Supported carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability.
10. Additional Terms
Your use of the SMS program is also governed by our Guest Terms of Use. If you have questions about these SMS Terms, contact us at hello@palate.pro.
FastSail Technologies LLC (d/b/a Palate)
442 W Delhi Rd
Ann Arbor, MI 48103
United States